Support

It looks like you've landed on the Frog Community website instead of the Department for Education Support page, however they've shared the following links to direct you to the right place.

Support Links

The DfE Frog Demonstration link offers an overview of the Frog platform, showcasing its key features, practical applications and guidance to implement the platform at your Site. 

Frog Demonstration

DfE Frog Support

For users requiring ongoing assistance, the DfE Frog Support link provides access to book a Teams meeting for support with all areas of the Frog platform.

Book Meeting

Community Portal edIT Knowledge Base Articles

This link connects staff to a central knowledge base, featuring articles and resources designed to support the setup of the Community Portal EMS module. Configuration of the Community Portal is required to enable parent and caregiver access to the Frog platform and the Frog GO Companion app.

Knowledge Base

Community Portal – Quick Guide for Parents & Carers 

Click to view the Community Portal – Quick Guide for Parents and Carers, with step-by-step instructions on setting up your account and viewing your child’s progress. 

Open Quick Guide

edIT | Get help with the Education Management System (EMS)

For broader platform-related support, the edIT Get Help EMS link provides a way for users to log support tickets and access assistance for EMS-related issues affecting staff, students, parents and caregivers.

Get Help - EMS

Plink Digital Skills Dashboard

The Plink Digital Skills Dashboard enables staff to assess and improve their digital capabilities through curated training modules and tailored learning resources.

Open

For any other Frog related queries, please use the below form...